Case Study
Expedia Group, Inc. is an American travel technology company that owns and operates travel fare aggregators-and travel metasearch engines. Over 3 million lodging facilities and flights on over 500 airlines are bookable on the company's websites. It has 16,500 employees, and its headquarters are located in Seattle, Washington.
My role as Facilities Manager was pivotal as Expedia evolved and transformed their facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations across EMEA. I had the privilege to transform how they operate and be a key enabler for future success by navigating and solving complex issues, delivering significant impact and value for their stakeholders in line with Expedia’s business imperatives.
JLL has been offering a complete facilities management service for Expedia since 2019, handling the running of their property portfolio to provide a customer centric FM focused service and engendered positive client, supply chain and FM team relationships built on expertise and trust delivering service excellence to Expedia Group support services reacting to operational requirements and needs of a ‘fast-paced’, innovative, forward thinking client environment.
19 Countries
47 offices (including services offices)
Total managed SQFT 573, 871 including serviced offices
Aligned with their JLL APAC contract
An excellent joined up approach.
I’m always proud to commit to building a diverse and inclusive workforce where every day is unique and every employee is empowered to make an impact. Being a part of a community that lives its values, provides their team with opportunities to give back
Teamwork makes the dreamwork.
Locations
Athens, Greece
Istanbul, Turkey
Dubai, UAE
Amman, Jordan
Madrid, Spain
Paris, France
London, UK
Size
+600,000 sqm
Projects
Relocation, refurbishment, due diligence, mobilisation, RFP planning & execution, regional fit-out projects.
Facts & Figures.
The Expedia offices are designed to be an enthusiastic participant in the heart of the city for which they are located. In many ways, the buildings and offices reflect the excitement and adventure of global travel.
Our key objective is to exceed our Client’s expectations of FM services at Expedia by delivering efficient, high quality, standardised services and improve employee experience.
JLL and Expedia shared the same goal –to deliver a seamless service in an open, honest and constructive manner, resulting in the following outcomes:
An outstanding workplace experience
EMEA consistency
Service excellence
Standardisation
Transformation
