University of the Arts London is a world-renowned arts and design college bringing together a diverse range of creative practices under one roof. From local neighbours to global partners, Central Saint Martins collaborates with others to build knowledge and transform objects, systems and lives for the better. UAL is ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Tasked to manage health & safety and workplace strategy, project delivery, maintenance and employee experience for 285 properties across 68 countries, leading a Head of Health & Safety, Head of UK Facilities & Global Programme Manager. Set and deployed global standards, principles and processes whilst developing a professional network of FM operatives to deliver consistent services that also reflect local requirements and culture.
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► Developed the global workplace strategy and hybrid and collaborative working model
► Created the designed workplace design guidelines, providing a step-by-step guidance for right-sizing, shaping, and building spaces that are undeniably Kantar and that respond to our diverse workforce ensuring our working environments will be inclusive, accessible for all and provide the flexibility to grow with the changing needs of our people in the years to come.
► Implemented sustainability KPIs for office design and fit outs
► Ensured sustainability in procurement / project delivery

• Involved the team in decision making and increase meaningful, positive interaction by appreciation, recognition and celebrations

• Put our team at first around a culture of care, belonging & inclusion, fostering a sense of camaraderie

• Supporting building users and key stakeholders

• Developing and introducing new tools and processes

• Supported a number of change projects -Overseen the overall maintenance of the UAL sites and FM operations with internal & external stakeholders.

• Ensured the operational running of the campus space is effective, efficient and understood such that a healthy, safe and comfortable environment is maintained.

• Led and developed a team of 15 to ensure management of the day-to- day FM activities. (On-site management of shift technicians, facilities assistants, coordinators, sub-contractors and vendors, ensuring that all works performed is in accordance with UAL best practices)

• Supported the internal systems and business processes required to build and operate a scalable services business to ensure successful delivery of projects.

• Assisted renovation projects, including coordinating with contractors, suppliers, and internal stakeholders to ensure successful execution within agreed budget and timelines.

• Participated in strategic planning projects and oversee the build out of facility-specific infrastructure in existing locations.

• Assisted UAL Facilities & Campus Managers in Estates projects to increase current campus facilities efficiency.

• Supported all students and support functions including College Student Union, Events & Operations, LTS , IT teams and building user groups.